Your privacy is important to us. This Privacy Policy explains how we gather, process, store, share, and protect personal information when you interact with our services.
We operate in accordance with the Protection of Personal Information Act, 2013 (POPIA) and relevant provisions of the Electronic Communications and Transactions Act, 2002.
This policy applies to all engagements where personal information is processed, including website visits, telephone communication, in-person interactions, and other forms of communication.
The policy applies to both natural and juristic persons whose information we process. Information may be provided through our website or through other communication channels.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of information collected depends on:
- the platform or communication method used;
- the reason for contacting us;
- the service or transaction involved.
Personal information may be collected when you:
- browse or interact with our website;
- register an account or complete online forms;
- purchase or exchange products;
- contact us with enquiries;
- subscribe to communications or newsletters;
- participate in surveys or marketing campaigns.
HOW DO WE USE YOUR INFORMATION?
Your information allows us to improve our services, personalise your experience, and present content that may be relevant to you.
HOW DO WE PROTECT YOUR INFORMATION?
Credit card information is not stored.
Our systems are monitored using malware detection.
All secure communications are encrypted using SSL/TLS certificates.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Personal information is used only where permitted under POPIA or where you have given consent.
Your information will never be sold, rented, or leased to third parties.
Information will not be used for purposes unrelated to those described in this policy.
Personal information may be accessed without consent only when required to:
- comply with legal obligations;
- respond to requests from authorities;
- protect our legal rights;
- protect public safety;
- respond to urgent circumstances;
- act where implied consent exists;
- comply with national legislation.
COOKIES
Cookies are small data files stored on your device that allow us to understand website usage and improve performance.
We may collect data such as IP address, location information, and browsing activity.
No personally identifiable information is stored within cookies.
You can disable cookies at any time within your browser settings.
We use Google Analytics, Google Ads and/or other similar analytical and advertising tools to obtain information collected in order to display, optimise and personalise the user experience on our web and digital properties, as well as to measure website and advertising performance.
THIRD-PARTY DISCLOSURE
We do not sell or transfer personal information to third parties.
THIRD-PARTY LINKS
Our website may contain links to third-party services which operate under their own privacy policies.
COPPA
We do not intentionally collect personal information from children under the age of 13.
FAIR INFORMATION PRACTICES
If a data breach occurs we will notify affected users via email within 7 business days.
Users have the right to pursue legal action if their information is processed unlawfully.
Security measures include firewall protection, antivirus systems, and secure storage procedures.
CONTACT
For questions regarding this policy please contact:
Office: +27 79 043 1646 | help@heartprints.co.za
New Privacy Policy – Version 3
PRIVACY POLICY
We value and respect your privacy. This policy outlines how personal information is collected, processed, stored, and protected when you interact with us.
Our data practices comply with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002.
This Privacy Policy applies whenever we process personal information, including through our website, email communication, telephone interactions, or face-to-face engagement.
INFORMATION WE COLLECT
The information collected depends on:
- how you communicate with us;
- why you interact with us;
- the services or transactions requested.
Information may be collected when you:
- visit our website or digital platforms;
- register for services;
- complete online forms;
- purchase or return products;
- send enquiries or communications;
- subscribe to marketing communications;
- participate in feedback or surveys.
HOW WE USE YOUR INFORMATION
Your personal information helps us improve services and deliver relevant content, products, and support.
DATA SECURITY
We do not store credit card information.
Our systems are regularly scanned for security threats.
Secure encryption technology (SSL/TLS) protects data transmitted through our website.
DISCLOSURE OF PERSONAL INFORMATION
Personal information will only be processed or shared in accordance with POPIA and other applicable laws.
Your information will not be sold, rented, or shared with third parties without consent unless required by law.
We may disclose personal information if required to:
- comply with legal obligations;
- respond to law enforcement requests;
- protect our rights or property;
- protect public safety;
- respond to emergencies;
- act with implied consent;
- comply with relevant legislation.
COOKIES
Cookies help us analyse how visitors interact with our website. They may collect general information such as IP address, browsing activity, and device data.
No personal data is stored within cookies.
You may disable cookies through your browser settings.
We use Google Analytics, Google Ads and/or other similar analytical and advertising tools to obtain information collected in order to display, optimise and personalise the user experience on our web and digital properties, as well as to measure website and advertising performance.
THIRD-PARTY LINKS
Our website may link to external websites that operate independently. We are not responsible for the privacy practices of those sites.
CHILDREN’S PRIVACY
We do not knowingly collect information from children under the age of 13.
DATA BREACH PROCEDURES
If a security breach occurs we will notify affected users within 7 business days.
Users retain the right to take legal action where personal information is processed unlawfully.
Security measures include firewall protection, antivirus monitoring, and secure storage where required.
CONTACT US
If you have questions about this Privacy Policy you may contact us:
Office: +27 12 348 2626 | info@invokesolutions.co.za